14 products left, but today dots
Hi friend 👋,
Shared channels are one of the most important features added to Slack over its lifetime. It appears simple at first glance, yet it has revolutionized the way businesses talk to one another. We saw a significant drop in the number of email threads containing more than 30 messages once we enabled this for our customers. They can now use Slack to ask questions as they arise. The speed of feedback was also increased due to the ease of this communication route. Slack messages are far more casual and informal than emails. Communities are on the upswing as a result of this power. In addition to the B2B sector, hundreds of professional communities are hosted on platforms like Slack and Discord.
The most exciting element of community building for your company or a specific topic is creating and announcing it. However, keeping it is always difficult and requires ongoing attention. Every community requires a clear focus and balanced dialogue among its members. If you care about retention, it should not be a place where only certain people speak. To create that atmosphere, everything must be set up even for onboarding, and a special workflow is required. Today, I discovered a tool that specializes in community maintenance in both Slack and Discord.
Today, dots is our product.
Dots is a community channel add-on that allows you to develop automatic workflows with your members. They have a variety of templates for you to use, including channel onboardings, surveys, and support tickets. These workflows are similar to customer journey tools. It also monitors member behavior and analyzes it for retention reports and risky members. You may create segments based on survey responses, which can help you improve your CRM.
We are fortunate to have witnessed so many breakthrough tools in such a short period of time. Slack and Discord have transformed the way we communicate professionally. There's a pattern here. When we have these types of products that everyone suddenly adopts, there will be new opportunities around them for indie developers all the time. So, dots capitalize on this opportunity brilliantly by simply providing extra capability to these tools to make them ideal for a specific use case.
We’ll talk again tomorrow.
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